Refund policy
Returns & Refunds Policy
Effective Date: July 16, 2026 | Last Updated: July 16, 2026
TryBaldur — Veloce Digital LLC 1007n Orange St, 4th Floor 5561, Wilmington, Delaware 19801, United States Phone: +1 307-427-2972 | Email: trybaldurr@gmail.com Website: www.trybaldur.com
Our 30-Day Money-Back Guarantee
We stand fully behind every product we sell. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 30 days of your delivery date — no lengthy explanations required. We want you to feel confident ordering from us, and your satisfaction is our priority.
1. Return Eligibility
To be eligible for a return and refund, the following conditions must be met:
- Your return request must be submitted within 30 days of the delivery date shown on your tracking information.
- The product was purchased directly from www.trybaldur.com. We cannot process returns for products purchased from third-party retailers.
- You have a valid order number from your original purchase.
2. Return Scenarios — What Is Covered
The following table outlines how we handle each return scenario:
| Scenario | Outcome | Return Shipping Required |
|---|---|---|
| Not satisfied with the product (within 30 days of delivery) | Full refund to original payment method | Yes — customer pays return shipping. Send back remaining product. |
| Changed your mind (within 30 days of delivery, product unopened) | Full refund to original payment method | Yes — customer pays return shipping. Product must be unopened and in original packaging. |
| Changed your mind (within 30 days of delivery, product opened) | Full refund to original payment method | Yes — customer pays return shipping. Send back remaining product. |
| Damaged product received | Full refund or replacement (your choice) at no cost | No — keep the product. Photo evidence required. |
| Incorrect item received | Full refund or replacement (your choice) at no cost | No — keep the incorrect item. Photo evidence required. |
| Product not received / lost in transit | Full refund or replacement (your choice) at no cost | No — no product to return. |
| Skin reaction, irritation, or adverse effect | Full refund to original payment method | Optional — we may ask you to return the remaining product or provide a photo. |
| Request received after 30-day window | Not eligible for refund under standard policy. Contact us — we review these on a case-by-case basis. | N/A |
Important: Products purchased as part of a subscription order follow the same 30-day return window from the delivery date of each individual shipment. If you wish to cancel your subscription, please do so before your next billing date to avoid being charged for the next cycle.
3. How to Initiate a Return
To start a return or refund request, please follow these steps:
- Email us at trybaldurr@gmail.com with the subject line: "Return Request — Order #[your order number]"
- Include in your email:
- Your full name and order number
- The email address used at checkout
- The reason for your return (brief description)
- For damaged or incorrect items: clear photos of the product and packaging
- Our team will respond within 1–2 business days with return instructions and, where applicable, a return shipping address.
- Ship the product back (where required) to the address provided in our response. We recommend using a trackable shipping method to ensure the return is received.
- Refund issued within 3–5 business days of us receiving and confirming your return.
4. Refund Processing
- All approved refunds are issued to the original payment method used at checkout (credit card, debit card, PayPal, etc.).
- Refunds are typically processed within 3–5 business days of us confirming receipt of your return, or within 3–5 business days of approval for no-return scenarios (damaged, incorrect, lost).
- Once issued, your bank or payment provider may take an additional 2–7 business days to post the refund to your account, depending on their processing times. This is outside our control.
- Original shipping costs paid at checkout are non-refundable, unless the return is due to our error (damaged, incorrect, or lost item).
- For free shipping orders: only the product price is refunded. No shipping deduction will be made.
- Return shipping costs are the responsibility of the customer, except in cases of damaged, incorrect, or lost items.
5. Exchanges
We do not currently process direct exchanges. If you would like a different product or shade, please initiate a return for your current order and place a new order separately. Return shipping for exchanges is the responsibility of the customer.
6. Subscription Cancellations
You may cancel your subscription at any time through your account dashboard at www.trybaldur.com or by emailing trybaldurr@gmail.com. Please cancel before your next billing date to avoid being charged for the next shipment. If a subscription order has already been processed and dispatched, it will follow our standard 30-day return policy for that shipment.
7. Chargebacks & Disputes
We encourage customers to contact us directly at trybaldurr@gmail.com before initiating a chargeback with their bank or payment provider. We are committed to resolving all issues quickly and fairly. Filing a chargeback before contacting us may delay resolution. We respond to all customer inquiries within 1–2 business days.
8. Non-Returnable Items
The following items are not eligible for return or refund:
- Orders for which a return request is submitted more than 30 days after the delivery date (unless an exception is granted at our discretion).
- Items that were not purchased through www.trybaldur.com.
- Gift cards or store credits.
9. Frequently Asked Questions — Returns & Refunds
Do I have to return the product to get a refund? For satisfaction-based returns, yes — we ask that you return the remaining product to receive a full refund. For damaged, incorrect, or lost orders, no return is required. We will arrange your refund or replacement immediately upon confirmation.
How long does a refund take? Once your return is received and confirmed (or approved for no-return scenarios), your refund is processed within 3–5 business days. Your bank or card issuer may take an additional 2–7 business days to credit your account.
I only used part of the product. Can I still get a refund? Yes. Our 30-day money-back guarantee applies regardless of how much product you have used. Please return whatever remains of the product.
What if I ordered multiple items and want to return only part of my order? Partial returns are accepted. You will receive a refund proportional to the number of units returned, subject to our standard return conditions.
What if I received the wrong product or shade? Please contact us at trybaldurr@gmail.com with a photo of what you received. We will send the correct item or issue a full refund at no cost to you — no return shipping required.
My skin reacted to the product. What should I do? Discontinue use immediately. Contact us at trybaldurr@gmail.com and we will arrange a full refund. We may ask you to return the remaining product or provide a photo. If you experience a severe reaction, please seek medical attention.
I'm outside the 30-day window. Can I still get help? Contact us at trybaldurr@gmail.com. While our standard policy covers 30 days, we review all out-of-window requests on a case-by-case basis. We always aim to find a fair resolution.
10. Contact Us
TryBaldur — Veloce Digital LLC 1007n Orange St, 4th Floor 5561 Wilmington, Delaware 19801, United States Phone: +1 307-427-2972 Email: trybaldurr@gmail.com Website: www.trybaldur.com
Support hours: Monday–Friday, 9:00 AM – 5:00 PM EST